Terms & ConditionsWelcome to our healthy delivery meal service, below are our policies and procedures for all South Florida customers, so that we can provide with the best hassle free meal plan delivery service.
Menu/Meal Plan Options: New menus are updated every Thursday at midnight, the menu will be available the entire week for you to make your selection with a cut off time (Wednesday 11:59pm). Once you submit your meal plan selection, you may not make any changes to your meal plan after 24 hours of placing your order (i.e. substitutions or allergies). Once your meal plan order has been placed and the 24 hours time frame for changes has elapsed, you will need to wait for the following week’s menu to be updated in order to notify us of any changes by Wednesday at 11:59pm; with our new menu you have the options to select your own meals there for there will be NO substitutions. Any late notifications to place your account on holds or cancellations will not go into effect until the following week, as those meals have already been accounted for and cooked. Cut off time to cancel orders are Wednesday by 3pm for next weeks order.
Delivery Schedule: Office deliveries (Broward, Palm Beach, and Dade County) arrive between 7:00 am and 2:00 pm. Management approval needed for Morning deliveries. Home deliveries arrive between 2am – 7am. Our meals come packed in our specially branded Eat Clean, LLC insulated cooler bags with a large ice pack. To ensure that your meals remain fresh, we recommend refrigerating as soon as possible. If you live in a gated community, please make sure your guard gate, receptionist/doorman, or security guard is aware that Eat Clean, LLC will be delivering to you twice per week, to avoid having any interruptions during the middle of the night. Special delivery instructions or shipping address can be added to the order during check-out. Add notes to your order if you require special instructions that would be useful to our drivers.
Communications: We shall send emails, SMS (text messages) or MMS messages to customers for notices, delivery schedule changes, new offers, changes in services or any other notices.
Bag Policy: Our food containers are BPA-free, 100% recyclable, and yours to keep. Our Eat Clean, LLC insulated bags and ice packs must be left outside of your door the Sunday and Wednesday night before deliveries take place. Please be sure to place the bag & ice pack outside the night before your next delivery, so our drivers can pick them up and swap them out for a new bag and frozen ice pack. Please note, there is a NON-REFUNDABLE $25.00 charge assessed for unreturned materials within a 10 day period. If you wish to cancel your deliveries, please inform us via email (firstname.lastname@example.org) and leave any bags/ice packs out for pick up. Order Issues or Discrepancies: If you have an issue or discrepancy with your order (i.e. did not receive order, missing/incorrect items, etc.) please contact us the same day of your delivery, so we can resolve the issue in a timely manner. You may contact us via email (email@example.com or phone call (800) 305-4758. If you do not contact us by 6:00 pm on your scheduled delivery date, unfortunately, we will not be able to correct the issue.
All accounts are automatically billed to your credit or debit card every Wednesday for the upcoming week of service based on the billing frequency option selected (weekly or monthly). If you are on a monthly payment plan, the recurring payment process every 4th Friday. To opt out of automatic billing, please email us at firstname.lastname@example.org stating your name/info and that you do not wish to enroll in recurring payments of update my account section once registered.
All our meal plan programs: weekly, and monthly are all recurring billing. Your credit card or debit card will be charged accordingly. Opt out request need must be sent written notification via email by Wednesday of each week by 3pm EST.
Changes, Freezes, and Cancellation to Your Account:
If you wish to make any changes to your meal plan, place a service freeze, or cancel your account, you must do so by no later than Wednesday at 3:00 pm. After this deadline has passed, the next payment and delivery is considered confirmed. Any changes made after Wednesday at 3pm will become effective the following week.
Food Allergies & Food Related Medical Conditions: If you have any life-threatening food allergies or medical conditions that are food related, we strongly recommend you discontinue service immediately. Eat Clean, LLC will not assume any liability for adverse reactions to foods consumed.
All charges are non-refundable. Unfortunately, there can be no exceptions because of the advanced planning necessary for meal production and delivery scheduling. Once your payment has been processed, there are no refunds or credits. As an Eat Clean member, you are responsible for providing adequate notice for all account updates including, meal plans, billing information, account holds, cancellations, allergies, or substitutions.
Thank you & we hope that you enjoy being an Eat Clean member! Phone number: (800) 305-4758 - email@example.com